Privacy Policy

1. Who we are

Palson Dental Care is a dental clinic providing general and specialized dental services. If you need to contact us about privacy matters:

2. What information we collect

We collect information you provide directly to us and information collected automatically when you interact with our services.

Information you provide

• Contact details (name, phone number, email, address)
• Health & medical information necessary for dental care (medical history, allergies, medications, treatment notes, X-rays)
• Appointment details and payment information (billing and insurance information)
• Communications (messages you send us, consent forms, feedback)

Information collected automatically

• Website usage data (IP address, pages visited, device and browser information, cookies and similar technologies)
• Analytics data used to improve our website and services

3. How we use your information

We use personal and medical information for purposes including:

• Providing dental care, treatment planning, and follow-up
• Scheduling and managing appointments
• Processing payments and insurance claims
• Communicating with you (reminders, test results, education, service updates)
• Improving our services and website (analytics, troubleshooting)
• Complying with legal and regulatory obligations

4. When we share information

We do not sell your personal or medical information. We may share information in limited circumstances:

• Healthcare providers: With other health professionals involved in your care (referrals, labs, imaging centers).
• Service providers: With third-party vendors who support our operations (payment processors, IT/hosting, analytics). They are contractually required to protect your information.
• Legal and safety: When required by law, court order, or to protect health, safety, or legal rights.
• With your consent: When you authorize sharing for a specific purpose.

5. Cookies & tracking

We use cookies and similar technologies to make our website work, understand usage, and improve user experience. You can control cookie settings in your browser; however disabling some cookies may affect site functionality.

6. How we protect your information

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. Examples include access controls, secure storage systems, and encrypted transmission where appropriate. While we strive to protect data, no system is 100% secure; if a breach occurs, we will follow applicable notification requirements.

7. Storing and retaining data

We retain personal and medical information only as long as necessary for the purposes listed in this policy and to meet legal, tax, or recordkeeping requirements. Retention periods may vary depending on the type of record and applicable law. If you have specific questions about retention, contact us (see contact section).

8. Your rights

Depending on local law, you may have rights including:

• Access: request a copy of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information where we are not required to retain it.
• Restriction/Objection: request restriction of processing or object to certain processing activities.
• Withdraw consent: where processing is based on consent, you can withdraw it (this will not affect processing already carried out).

To exercise any right, please contact us at info@palsondental.com or call 7001639785. We may need to verify your identity before fulfilling requests.

9. Children

Our services are not intended for children under 18. We do not knowingly collect personal information from children without parental/guardian consent. If you believe we have collected information from a child inappropriately, contact us and we will take steps to remove it where required by law.

10. Third-party links & services

Our site may contain links to third-party websites (e.g., maps, payment gateways). Those sites have their own privacy policies. We are not responsible for the practices of third parties.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated effective date at the top of this page and, if appropriate, notify you by email or site notice.

12. How to contact us

If you have questions, want to exercise your rights, or need more information about our privacy practices, contact: