1. About this policy
This policy explains what information the DigiLibrary app (for readers and students) and the DigiLibrary Creator app (for sellers, teachers and bookshops) collect, how it is used, and the choices you have. It also covers the DigiLibrary website and the servers behind both apps (together, the “Service”).
By using the Service you agree to this policy. If you do not agree, please do not use the apps.
2. Information we collect
Information you give us
| Data | Who | Why |
|---|---|---|
| Name, mobile number, email address (if provided) | All users | Create and secure your account, sign you in with a one-time password (OTP), and contact you about your account or orders. |
| Google account name and email (only if you choose “Sign in with Google”) | Users who choose it | Sign-in. We receive a verified identity token from Google; we never see your Google password. |
| Shop / business name, city, state, pincode | Sellers | Show your library to readers and process approval. |
| UPI ID and payee name | Sellers | Pay out your earnings and, where enabled, receive payments. |
| Books you upload (PDF files, cover images, titles, descriptions) | Sellers | Review, publish and deliver your e-books to subscribed readers. |
| Messages and files you send in the in-app support chat | Sellers | Answer your support questions. |
| Approximate or precise location | Sellers, only if you tap “share location” in the support chat | Send the location you chose to share in that conversation. We do not track your location in the background. |
Information created when you use the Service
- Subscriptions and orders: which library or book you bought, plan, amount, dates and payment status.
- Reading activity: bookmarks, last page read, and reports you submit about a book.
- Technical data: sign-in tokens, app version, device type and IP address, kept in server logs for security, fraud prevention and troubleshooting.
Payments
Payments are processed by Razorpay (or UPI apps you choose). Card, net-banking and UPI credentials are entered on Razorpay’s screens and are never stored by DigiLibrary. We receive only the payment status, order reference and amount.
3. How we use information
- To provide the Service: sign you in, show libraries and books, grant and expire access, and let you read.
- To process payments, subscriptions, commissions and seller payouts.
- To review and moderate books before they are published, and to handle reports.
- To send service messages such as OTPs, receipts and approval updates.
- To keep the Service secure, prevent fraud and misuse, and fix problems.
- To meet legal and tax obligations.
We do not sell your personal information and we do not show third-party advertising in the apps.
4. Who we share information with
- The seller whose library you join: sellers can see that you subscribed and basic details such as your name and subscription status. They do not see your payment credentials.
- Service providers: payment processing (Razorpay), Google (for Sign in with Google), our hosting and SMS/OTP providers. They may use the data only to provide their service to us.
- Authorities: where required by law, court order or to protect rights, safety and the integrity of the Service.
- Business changes: if the Service is transferred to another owner, your information may move with it under this same policy.
5. Content protection and access
Books are delivered through time-limited, protected links and are intended to be read inside the app by subscribed users. Access depends on your active subscription or purchase. Please do not copy, share or redistribute book content.
6. App permissions
- Internet: required to load libraries and books.
- Location (Creator app, optional): used only when you choose to share your location in the support chat.
- Photos / files (Creator app): used only for the cover images, PDFs and attachments you pick yourself.
You can withdraw any permission at any time in your phone’s Settings.
7. Data storage, security and retention
Data is transmitted over encrypted HTTPS connections. Sign-in tokens are stored on your device in the platform’s secure storage. We use access controls and logging on our servers, but no system is perfectly secure.
We keep your information while your account is active. After you delete your account we remove or anonymise personal data within 30 days, except records we must keep for legal, accounting, tax or fraud-prevention reasons (for example order and payout records).
8. Your choices and rights
- Access or correct your name, email and profile details from within the app, or by contacting us.
- Delete your account and data: email us from your registered email or mobile number with the subject “Delete my DigiLibrary account”. We will confirm and complete the deletion within 30 days.
- Withdraw consent or object to processing by contacting us; some features will then stop working.
- You may also have rights under applicable law, including India’s Digital Personal Data Protection Act, 2023. Contact us to exercise them.
9. Children
DigiLibrary is used by students, some of whom are under 18. Accounts for minors should be created with the knowledge and consent of a parent or guardian. We collect only the information listed above, do not show advertising, and do not knowingly collect more than is needed to run the Service. If you believe a child has given us information without consent, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version. For significant changes we will notify you in the app or by message.
11. Contact us
Questions, requests or complaints about privacy:
Email: credenceitsolution@gmail.com
We aim to reply within 7 working days.